Tenant Portal

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How to make a Service Request

  • Login to the Tenant Portal
  • Go to the Submit New Request
  • Complete all required fields.
  • Include photos & contact details.
  • Click Submit!
Portal Login

Step-By-Step Instructions

For tenants who enjoy reading or having a physical document for easy reference at their convenience. Please click on the button below to view and download our tenant portal PDF.

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Tenant Q&A

How can a tenant submit new service requests from the portal?

Answer: A tenant can submit a new request from the navigation tabs on the left-hand-side of the portal. He/she simply clicks ‘Submit New Request’ and the request is sent to the respective property manager.

Can a tenant change his/her banking details?

Answer: Yes, a tenant can do that from the portal by clicking on the credit card symbol (boxed red on the image) at the top of the page. This leads them to the payment page, where the credit card profile and EFT profile can be viewed. They can edit them from there.

How can a tenant obtain updates on a maintenance request? Can he/she comment on the progress too?

Answer: From ‘My Service Requests’, the tenant can click on the text-box icon on the right. This leads to the page where conversations related to that service request can be seen. The tenant can add comments from here and also view any new updates provided.

How can a tenant view all the documents? Can he/she also upload new documents?

Answer: From the portal, the tenant just needs to go to the ‘Documents’ tab on the panel. From the page redirected to, the tenant can view all the documents uploaded by the property manager/landlord in the ‘Shared Documents’ section. As for uploading documents, the tenant can do that on the right-hand side of the page in the ‘Upload New Document’ section. The documents they upload can also be viewed on the same page, and they can be downloaded by the property manager/landlord.

How could a tenant change their profile details?

Answer: The tenants click on ‘My Profile’ on the navigation panel, which leads them to the profile page. They can also go to this page from the top-right corner beside the logging out option. On the profile page, the tenant can submit to change their profile (e.g. names, phone), social media, passwords and emergency contacts. Once the tenant clicks ‘Submit’, the changes are made.

How can a tenant view the details on a monthly bill?

Answer: The details on a rental bill can be seen on the ‘Payments & Invoices’ page. Here, beside the ‘Pay Now’ option, there is a preview button. Clicking this would expand upon the details of the rental bill for that month.

How can the tenant communicate with the landlord?

Answer: From the ‘Mailbox’ page in the navigation page, it is possible to send an email to the landlord/property manager. By clicking on ‘Compose’ in the top left corner, the tenant sends a message to the landlord. On the other hand, all messages sent by the landlord can be viewed in the inbox.

Featured Client`s

In recognition of our tenants' value to our company and our desire to cultivate lasting associations, Casey Realty will spotlight one tenant from our residential or commercial sectors each month. Through interviews conducted with these individuals, we provide an exclusive glimpse into their experiences, which are then shared on both our website and Facebook platform.

Casey Realty

  • Commercial Tenant Name
  • "Here we will feature a quote or a statement from our Commercial tenant`s that reflects their experience with Casey Realty"

Here you will read about our featured commercial tenant and their journey bringing their service or products to our area. Enjoy reading an inside glimpse of who they are and why they are our pick for our Client Spotlight this month!

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